Privacy Policy

Effective Date: April 7th, 2025
Business Name: Petals & Posies by Jess
Location: Nova Scotia, Canada

Your privacy matters to us.
This Privacy Policy explains how Petals & Posies by Jess collects, uses, discloses, and protects your personal information when you visit our website or purchase floral products through our online store.

1. Personal Information We Collect

We collect personal information only when necessary to provide our services. This may include:

  • Contact & Order Information: Name, email address, phone number, billing and shipping addresses, special delivery instructions, gift messages

  • Payment Details: Credit card or other payment information (processed securely through third-party payment processors — we do not store your payment data)

  • Website Usage Data: IP address, browser type, pages visited, time on site (collected through cookies and analytics tools)

2. Why We Collect Your Information

We collect and use your information for the following purposes:

  • To process and fulfill your floral orders

  • To communicate with you about your order (e.g., confirmations, delivery updates)

  • To respond to inquiries and provide customer support

  • To improve our website and services

  • To send promotional emails (only if you have opted in)

  • To comply with legal and regulatory requirements

We only collect personal information for purposes a reasonable person would consider appropriate in the circumstances.

3. Consent

By using our website and providing your personal information, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose it to:

  • Service providers (e.g., payment processors, delivery companies) only as necessary to complete your order

  • Legal authorities if required to comply with the law or to protect our legal rights

We ensure all third parties we work with are compliant with privacy best practices.

5. Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Provide core site functionality (like remembering your shopping cart)

  • Analyze website traffic and improve user experience

  • Enable marketing or personalization (only if you consent)

You may choose to disable cookies through your browser settings, though this may affect your shopping experience.

6. Protecting Your Information

We use appropriate physical, technical, and administrative safeguards to protect your personal data against unauthorized access, use, or disclosure.

Despite these efforts, no internet transmission is ever 100% secure. We encourage you to take care when sharing personal information online.

7. Accessing or Updating Your Information

You have the right to:

  • Access your personal information

  • Correct or update inaccurate information

  • Withdraw consent to the use of your information

  • Request deletion of your data (subject to legal obligations)

To make any of these requests, contact us at petalsandposiesbyjess@gmail.com.
We will respond within a reasonable time, and no later than 30 days.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

9. Children’s Privacy

Our services are intended for individuals age 18 and older. We do not knowingly collect information from children without parental consent.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on our website with an updated effective date.

11. Contact Us

If you have questions, concerns, or wish to exercise your rights under this policy, please contact us:

Petals & Posies by Jess
Email: petalsandposiesbyjess@gmail.com
-or-
Submit a “Contact Us” form
Mailing Address: 1638 Maple Street, Kingston, NS, Canada, B0P1R0

If we are unable to resolve your concern, you may contact the Office of the Privacy Commissioner of Canada:
https://www.priv.gc.ca